View the Online Self-service Guide
Please note: Total Delivery Time = Processing Time + Shipping Time
Your order will be shipped after proper processing. For made-to-order personalized products, it usually takes about 3-6 business days in processing, or more as displayed on the product detail page.
Processing Time
Shipping Time
Place Order
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Receive Your Order
Cancellation/Return Online Self-service Guide
STEP 1
Fill in your order info, and "view the online self-service guide". Click "Track this Order", then you'll be directed to CHECK the 90 Days Return Policy.
STEP 2
Select the "Reason" and CHECK the 90 Days Return Policy, then click "Cancel/Return This Order" you will be directed to preview and confirm your request.
STEP 3
Preview and confirm if you want to cancel/return the order or not by clicking YES or NO. If NO, your order will continue to production and shipment as it is. If YES, your order will be suspended for cancellation or return, then you'll be directed to fill in a request form.
STEP 4
Fill in the request form with your detailed request, then "Submit". Our Support Team will reply to you within 24 hours.
Please note:
- Shipping Address and Shipping Method can be modified before shipping, with no restocking fee.
- Made-to-order personalized items are one-of-a-kind, it cannot be returned if the buyer changes the mind.
- Cancellation before the order is shipped: It's possible to cancel the order, but a restocking fee might occur once the order is put into production.
- Return after Shipped/Received Orders: Orders that have already been “Packaged”, “Ready to Dispatch” or those have been “shipped” cannot be canceled, as the orders may have been collected by the carrier.
- If you receive damaged products upon arrival, please provide us pictures of the damage or problem details and the label of the package.
- Orders over 90 days of the purchase can not be returned
Review your request:
- Order Status: Processing - "In Production"
- Original Order Amount: USD $30
- Restocking Fee:USD $10
- Total Refund: USD $20
Review your request:
- Order Status: Processing - "In Production"
Are you sure you want to return this order?
Are you sure you want to change the shipping address?
yes